カテゴリー： QYResearch, 世界

SaaSカスタマーリレーションシップマネジメント（CRM）の世界市場：規模・現状・予測

◆英語タイトル：Global SaaS Customer Relationship Management (CRM) Market Size, Status and Forecast 2019-2025
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◆発行日：2019年11月25日（※2024年版があります。お問い合わせください）
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※当調査レポートでは、SaaSカスタマーリレーションシップマネジメント（CRM）の世界市場について調査・分析し、SaaSカスタマーリレーションシップマネジメント（CRM）の世界市場規模、市場動向、主要企業別マーケットシェア、主要地域別市場規模、企業プロフィールなどの情報をまとめました。また、セグメント分析では、種類別（運用CRMシステム、分析CRMシステム、共同CRMシステム）、用途別（小売、BFSI-銀行、金融サービス、保険、製造業、通信およびIT、ヘルスケア、その他）、地域別（北米、ヨーロッパ、中国、日本国内、東南アジア、インド、中南米）に区分して市場規模を算出しました。

・レポートの概要
・世界のSaaSカスタマーリレーションシップマネジメント（CRM）市場動向
・主要企業別マーケットシェア
・SaaSカスタマーリレーションシップマネジメント（CRM）の種類別市場規模2014-2019
（運用CRMシステム、分析CRMシステム、共同CRMシステム）
・SaaSカスタマーリレーションシップマネジメント（CRM）の用途別市場規模2014-2019
（小売、BFSI-銀行、金融サービス、保険、製造業、通信およびIT、ヘルスケア、その他）
・SaaSカスタマーリレーションシップマネジメント（CRM）の北米市場：主要企業・種類別/用途別市場規模
・SaaSカスタマーリレーションシップマネジメント（CRM）のヨーロッパ市場：主要企業・種類別/用途別市場規模
・SaaSカスタマーリレーションシップマネジメント（CRM）の中国市場：主要企業・種類別/用途別市場規模
・SaaSカスタマーリレーションシップマネジメント（CRM）の日本国内市場：主要企業・種類別/用途別市場規模
・SaaSカスタマーリレーションシップマネジメント（CRM）の東南アジア市場：主要企業・種類別/用途別市場規模
・SaaSカスタマーリレーションシップマネジメント（CRM）のインド市場：主要企業・種類別/用途別市場規模
・SaaSカスタマーリレーションシップマネジメント（CRM）の中南米市場：主要企業・種類別/用途別市場規模
・主要企業のプロフィール
（Adobe Inc.、Microsoft Corp.、Oracle Corp.、Salesforce.com Inc.、SAP SE）
・SaaSカスタマーリレーションシップマネジメント（CRM）の市場規模予測2019-2025
（種類別、用途別、地域別市場予測）
・アナリストの観点・結論
...

【レポートの概要】

The saas-based Customer Relationship Management (CRM),CRM system software is an advanced tool for the Management of Customer files, sales leads, sales activities, business reports and statistics of sales performance. It is suitable for the office and Management of the sales department of an enterprise to assist sales managers and sales personnel to quickly manage the important data of customers, sales and business.It is the concrete embodiment of customer-centered marketing, sales and service thought.In 2018, the global SaaS Customer Relationship Management (CRM) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global SaaS Customer Relationship Management (CRM) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the SaaS Customer Relationship Management (CRM) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study
Adobe Inc.
Microsoft Corp.
Oracle Corp.
Salesforce.com Inc.
SAP SE
…

Market segment by Type, the product can be split into
Operational CRM system
Analytical CRM systems
Collaborative CRM systems

Market segment by Application, split into
Retail
BFSI – Banking, financial services, and insurance
Manufacturing
Telecom and IT
Healthcare
Other

Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global SaaS Customer Relationship Management (CRM) status, future forecast, growth opportunity, key market and key players.
To present the SaaS Customer Relationship Management (CRM) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of SaaS Customer Relationship Management (CRM) are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

【レポートの目次】

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global SaaS Customer Relationship Management (CRM) Market Size Growth Rate by Type (2014-2025)
1.4.2 Operational CRM system
1.4.3 Analytical CRM systems
1.4.4 Collaborative CRM systems
1.5 Market by Application
1.5.1 Global SaaS Customer Relationship Management (CRM) Market Share by Application (2019-2025)
1.5.2 Retail
1.5.3 BFSI – Banking, financial services, and insurance
1.5.4 Manufacturing
1.5.5 Telecom and IT
1.5.6 Healthcare
1.5.7 Other
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 SaaS Customer Relationship Management (CRM) Market Size
2.2 SaaS Customer Relationship Management (CRM) Growth Trends by Regions
2.2.1 SaaS Customer Relationship Management (CRM) Market Size by Regions (2019-2025)
2.2.2 SaaS Customer Relationship Management (CRM) Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis

3 Market Share by Key Players
3.1 SaaS Customer Relationship Management (CRM) Market Size by by Players
3.1.1 Global SaaS Customer Relationship Management (CRM) Revenue by by Players (2014-2019)
3.1.2 Global SaaS Customer Relationship Management (CRM) Revenue Market Share by by Players (2014-2019)
3.1.3 Global SaaS Customer Relationship Management (CRM) Market Concentration Ratio (CR5 and HHI)
3.2 SaaS Customer Relationship Management (CRM) Key Players Head office and Area Served
3.3 Key Players SaaS Customer Relationship Management (CRM) Product/Solution/Service
3.4 Date of Enter into SaaS Customer Relationship Management (CRM) Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global SaaS Customer Relationship Management (CRM) Market Size by Type (2014-2019)
4.2 Global SaaS Customer Relationship Management (CRM) Market Size by Application (2014-2019)

5 North America
5.1 North America SaaS Customer Relationship Management (CRM) Market Size (2014-2019)
5.2 SaaS Customer Relationship Management (CRM) Key Players in North America
5.3 North America SaaS Customer Relationship Management (CRM) Market Size by Type
5.4 North America SaaS Customer Relationship Management (CRM) Market Size by Application

6 Europe
6.1 Europe SaaS Customer Relationship Management (CRM) Market Size (2014-2019)
6.2 SaaS Customer Relationship Management (CRM) Key Players in Europe
6.3 Europe SaaS Customer Relationship Management (CRM) Market Size by Type
6.4 Europe SaaS Customer Relationship Management (CRM) Market Size by Application

7 China
7.1 China SaaS Customer Relationship Management (CRM) Market Size (2014-2019)
7.2 SaaS Customer Relationship Management (CRM) Key Players in China
7.3 China SaaS Customer Relationship Management (CRM) Market Size by Type
7.4 China SaaS Customer Relationship Management (CRM) Market Size by Application

8 Japan
8.1 Japan SaaS Customer Relationship Management (CRM) Market Size (2014-2019)
8.2 SaaS Customer Relationship Management (CRM) Key Players in Japan
8.3 Japan SaaS Customer Relationship Management (CRM) Market Size by Type
8.4 Japan SaaS Customer Relationship Management (CRM) Market Size by Application

9 Southeast Asia
9.1 Southeast Asia SaaS Customer Relationship Management (CRM) Market Size (2014-2019)
9.2 SaaS Customer Relationship Management (CRM) Key Players in Southeast Asia
9.3 Southeast Asia SaaS Customer Relationship Management (CRM) Market Size by Type
9.4 Southeast Asia SaaS Customer Relationship Management (CRM) Market Size by Application

10 India
10.1 India SaaS Customer Relationship Management (CRM) Market Size (2014-2019)
10.2 SaaS Customer Relationship Management (CRM) Key Players in India
10.3 India SaaS Customer Relationship Management (CRM) Market Size by Type
10.4 India SaaS Customer Relationship Management (CRM) Market Size by Application

11 Central & South America
11.1 Central & South America SaaS Customer Relationship Management (CRM) Market Size (2014-2019)
11.2 SaaS Customer Relationship Management (CRM) Key Players in Central & South America
11.3 Central & South America SaaS Customer Relationship Management (CRM) Market Size by Type
11.4 Central & South America SaaS Customer Relationship Management (CRM) Market Size by Application

12 International Players Profiles
12.1 Adobe Inc.
12.1.1 Adobe Inc. Company Details
12.1.2 Company Description and Business Overview
12.1.3 SaaS Customer Relationship Management (CRM) Introduction
12.1.4 Adobe Inc. Revenue in SaaS Customer Relationship Management (CRM) Business (2014-2019))
12.1.5 Adobe Inc. Recent Development
12.2 Microsoft Corp.
12.2.1 Microsoft Corp. Company Details
12.2.2 Company Description and Business Overview
12.2.3 SaaS Customer Relationship Management (CRM) Introduction
12.2.4 Microsoft Corp. Revenue in SaaS Customer Relationship Management (CRM) Business (2014-2019)
12.2.5 Microsoft Corp. Recent Development
12.3 Oracle Corp.
12.3.1 Oracle Corp. Company Details
12.3.2 Company Description and Business Overview
12.3.3 SaaS Customer Relationship Management (CRM) Introduction
12.3.4 Oracle Corp. Revenue in SaaS Customer Relationship Management (CRM) Business (2014-2019)
12.3.5 Oracle Corp. Recent Development
12.4 Salesforce.com Inc.
12.4.1 Salesforce.com Inc. Company Details
12.4.2 Company Description and Business Overview
12.4.3 SaaS Customer Relationship Management (CRM) Introduction
12.4.4 Salesforce.com Inc. Revenue in SaaS Customer Relationship Management (CRM) Business (2014-2019)
12.4.5 Salesforce.com Inc. Recent Development
12.5 SAP SE
12.5.1 SAP SE Company Details
12.5.2 Company Description and Business Overview
12.5.3 SaaS Customer Relationship Management (CRM) Introduction
12.5.4 SAP SE Revenue in SaaS Customer Relationship Management (CRM) Business (2014-2019)
12.5.5 SAP SE Recent Development

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America

14 Analyst’s Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Tables and Figures

Table SaaS Customer Relationship Management (CRM) Key Market Segments
Table Key Players SaaS Customer Relationship Management (CRM) Covered
Table Global SaaS Customer Relationship Management (CRM) Market Size Growth Rate by Type 2018-2025 (Million US$)
Figuer Operational CRM system Figures
Table Key Players of Operational CRM system
Figuer Analytical CRM systems Figures
Table Key Players of Analytical CRM systems
Figuer Collaborative CRM systems Figures
Table Key Players of Collaborative CRM systems
Table Global SaaS Customer Relationship Management (CRM) Market Size Growth by Application 2019-2025 (Million US$)
Figure Global SaaS Customer Relationship Management (CRM) Market Share by Application in 2018 & 2025
Figure Retail Case Studies
Figure BFSI - Banking, financial services, and insurance Case Studies
Figure Manufacturing Case Studies
Figure Telecom and IT Case Studies
Figure Healthcare Case Studies
Figure Other Case Studies
Figure SaaS Customer Relationship Management (CRM) Report Years Considered
Figure Global SaaS Customer Relationship Management (CRM) Market Size and Growth Rate 2014-2025 (Million US$)
Table Global SaaS Customer Relationship Management (CRM) Market Size by Regions 2019-2025 (Million US$)
Table Global SaaS Customer Relationship Management (CRM) Market Size by Regions 2019-2025 (Million US$)
Table Global SaaS Customer Relationship Management (CRM) Market Share by Regions 2014-2019
Figure Global SaaS Customer Relationship Management (CRM) Market Share by Regions 2014-2019
Figure Global SaaS Customer Relationship Management (CRM) Market Share by Regions in 2018
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure PORTER'S FIVE FORCES ANALYSIS
Table Global SaaS Customer Relationship Management (CRM) Revenue by by Players (2014-2019) (Million US$)
Table Global SaaS Customer Relationship Management (CRM) Market Share by by Players (2014-2019)
Figure Global SaaS Customer Relationship Management (CRM) Market Share by by Players in 2018
Table Global SaaS Customer Relationship Management (CRM) by Players Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players SaaS Customer Relationship Management (CRM) Product/Solution/Service
Table Date of Enter into SaaS Customer Relationship Management (CRM) Market
Table Mergers & Acquisitions, Expansion Plans
Table Global SaaS Customer Relationship Management (CRM) Market Size by Type (2014-2019) (Million US$)
Table Global SaaS Customer Relationship Management (CRM) Market Size Share by Type (2014-2019)
Figure Global SaaS Customer Relationship Management (CRM) Market Size Market Share by Type (2014-2019)
Table Global SaaS Customer Relationship Management (CRM) Market Size by Application (2014-2019) (Million US$)
Table Global SaaS Customer Relationship Management (CRM) Market Size Share by Application (2014-2019)
Figure Global SaaS Customer Relationship Management (CRM) Market Size Market Share by Application (2014-2019)
Figure Global SaaS Customer Relationship Management (CRM) Revenue Market Share by Application in 2018
Figure North America SaaS Customer Relationship Management (CRM) Market Size 2014-2019 (Million US$)
Table North America Key Players SaaS Customer Relationship Management (CRM) Revenue (2018-2019) (Million US$)
Table North America Key Players SaaS Customer Relationship Management (CRM) Market Share (2018-2019)
Table North America SaaS Customer Relationship Management (CRM) Market Size by Type 2014-2019 (Million US$)
Table North America SaaS Customer Relationship Management (CRM) Market Share by Type 2014-2019
Table North America SaaS Customer Relationship Management (CRM) Market Size by Application 2014-2019 (Million US$)
Table North America SaaS Customer Relationship Management (CRM) Market Share by Application 2014-2019
Figure Europe SaaS Customer Relationship Management (CRM) Market Size 2014-2019 (Million US$)
Table Europe Key Players SaaS Customer Relationship Management (CRM) Revenue (2018-2019) (Million US$)
Table Europe Key Players SaaS Customer Relationship Management (CRM) Market Share (2018-2019)
Table Europe SaaS Customer Relationship Management (CRM) Market Size by Type 2014-2019 (Million US$)
Table Europe SaaS Customer Relationship Management (CRM) Market Share by Type 2014-2019
Table Europe SaaS Customer Relationship Management (CRM) Market Size by Application 2014-2019 (Million US$)
Table Europe SaaS Customer Relationship Management (CRM) Market Share by Application 2014-2019
Figure China SaaS Customer Relationship Management (CRM) Market Size 2014-2019 (Million US$)
Table China Key Players SaaS Customer Relationship Management (CRM) Revenue (2018-2019) (Million US$)
Table China Key Players SaaS Customer Relationship Management (CRM) Market Share (2018-2019)
Table China SaaS Customer Relationship Management (CRM) Market Size by Type 2014-2019 (Million US$)
Table China SaaS Customer Relationship Management (CRM) Market Share by Type 2014-2019
Table China SaaS Customer Relationship Management (CRM) Market Size by Application 2014-2019 (Million US$)
Table China SaaS Customer Relationship Management (CRM) Market Share by Application 2014-2019
Figure Japan SaaS Customer Relationship Management (CRM) Market Size 2014-2019 (Million US$)
Table Japan Key Players SaaS Customer Relationship Management (CRM) Revenue (2018-2019) (Million US$)
Table Japan Key Players SaaS Customer Relationship Management (CRM) Market Share (2018-2019)
Table Japan SaaS Customer Relationship Management (CRM) Market Size by Type 2014-2019 (Million US$)
Table Japan SaaS Customer Relationship Management (CRM) Market Share by Type 2014-2019
Table Japan SaaS Customer Relationship Management (CRM) Market Size by Application 2014-2019 (Million US$)
Table Japan SaaS Customer Relationship Management (CRM) Market Share by Application 2014-2019
Figure Southeast Asia SaaS Customer Relationship Management (CRM) Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players SaaS Customer Relationship Management (CRM) Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players SaaS Customer Relationship Management (CRM) Market Share (2018-2019)
Table Southeast Asia SaaS Customer Relationship Management (CRM) Market Size by Type 2014-2019 (Million US$)
Table Southeast Asia SaaS Customer Relationship Management (CRM) Market Share by Type 2014-2019
Table Southeast Asia SaaS Customer Relationship Management (CRM) Market Size by Application 2014-2019 (Million US$)
Table Southeast Asia SaaS Customer Relationship Management (CRM) Market Share by Application 2014-2019
Figure India SaaS Customer Relationship Management (CRM) Market Size 2014-2019 (Million US$)
Table India Key Players SaaS Customer Relationship Management (CRM) Revenue (2018-2019) (Million US$)
Table India Key Players SaaS Customer Relationship Management (CRM) Market Share (2018-2019)
Table India SaaS Customer Relationship Management (CRM) Market Size by Type 2014-2019 (Million US$)
Table India SaaS Customer Relationship Management (CRM) Market Share by Type 2014-2019
Table India SaaS Customer Relationship Management (CRM) Market Size by Application 2014-2019 (Million US$)
Table India SaaS Customer Relationship Management (CRM) Market Share by Application 2014-2019
Figure Central & South America SaaS Customer Relationship Management (CRM) Market Size 2014-2019 (Million US$)
Table Central & South America Key Players SaaS Customer Relationship Management (CRM) Revenue (2018-2019) (Million US$)
Table Central & South America Key Players SaaS Customer Relationship Management (CRM) Market Share (2018-2019)
Table Central & South America SaaS Customer Relationship Management (CRM) Market Size by Type 2014-2019 (Million US$)
Table Central & South America SaaS Customer Relationship Management (CRM) Market Share by Type 2014-2019
Table Central & South America SaaS Customer Relationship Management (CRM) Market Size by Application 2014-2019 (Million US$)
Table Central & South America SaaS Customer Relationship Management (CRM) Market Share by Application 2014-2019
Table Adobe Inc. Company Details
Table Adobe Inc. Revenue in SaaS Customer Relationship Management (CRM) Business 2014-2019 (Million US$)
Figure Adobe Inc. Revenue Growth Rate in SaaS Customer Relationship Management (CRM) Business (2014-2019)
Table Adobe Inc. Recent Development
Table Microsoft Corp. Company Details
Table Microsoft Corp. Revenue in SaaS Customer Relationship Management (CRM) Business 2014-2019 (Million US$)
Figure Microsoft Corp. Revenue Growth Rate in SaaS Customer Relationship Management (CRM) Business (2014-2019)
Table Microsoft Corp. Recent Development
Table Oracle Corp. Company Details
Table Oracle Corp. Revenue in SaaS Customer Relationship Management (CRM) Business 2014-2019 (Million US$)
Figure Oracle Corp. Revenue Growth Rate in SaaS Customer Relationship Management (CRM) Business (2014-2019)
Table Oracle Corp. Recent Development
Table Salesforce.com Inc. Company Details
Table Salesforce.com Inc. Revenue in SaaS Customer Relationship Management (CRM) Business 2014-2019 (Million US$)
Figure Salesforce.com Inc. Revenue Growth Rate in SaaS Customer Relationship Management (CRM) Business (2014-2019)
Table Salesforce.com Inc. Recent Development
Table SAP SE Company Details
Table SAP SE Revenue in SaaS Customer Relationship Management (CRM) Business 2014-2019 (Million US$)
Figure SAP SE Revenue Growth Rate in SaaS Customer Relationship Management (CRM) Business (2014-2019)
Table SAP SE Recent Development
Table Global SaaS Customer Relationship Management (CRM) Market Size by Regions (Million US$) 2019-2025
Figure Global SaaS Customer Relationship Management (CRM) Market Size Share by Regions (2019-2025)
Figure Global SaaS Customer Relationship Management (CRM) Market Size Share by Regions in 2025
Figure North America SaaS Customer Relationship Management (CRM) Market Size Forecast (2019-2025)(Million USD)
Figure Europe SaaS Customer Relationship Management (CRM) Market Size Forecast (2019-2025)(Million USD)
Figure China SaaS Customer Relationship Management (CRM) Market Size Forecast (2019-2025)(Million USD)
Figure Japan SaaS Customer Relationship Management (CRM) Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia SaaS Customer Relationship Management (CRM) Market Size Forecast (2019-2025)(Million USD)
Figure India SaaS Customer Relationship Management (CRM) Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America SaaS Customer Relationship Management (CRM) Market Size Forecast (2019-2025)(Million USD)
Table Global SaaS Customer Relationship Management (CRM) Market Size by Product (2019-2025) (Million US$)
Figure Global SaaS Customer Relationship Management (CRM) Market Size by Product (2019-2025)
Figure Global SaaS Customer Relationship Management (CRM) Market Size by Product in 2025
Table Global SaaS Customer Relationship Management (CRM) Market Size by Application (2019-2025) (Million US$)
Figure Global SaaS Customer Relationship Management (CRM) Market Size by Application (2019-2025)
Figure Global SaaS Customer Relationship Management (CRM) Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

【掲載企業】

Adobe Inc.、Microsoft Corp.、Oracle Corp.、Salesforce.com Inc.、SAP SE

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