サービスとしてのコンタクトセンターの世界市場2019

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◆英語タイトル：Global Contact Center as a Service Market 2019 by Company, Regions, Type and Application, Forecast to 2024
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本調査レポートは、サービスとしてのコンタクトセンターの世界市場について調べ、まとめました。種類別セグメントは、オンショアアウトソーシング、オフショアアウトソーシング等、用途別セグメントは、テレコムとIT、BFSI、ヘルスケアとライフサイエンス、政府と公共、小売と消費財、その他等に区分しました。サービスとしてのコンタクトセンターの世界市場概観、企業動向、企業別サービスとしてのコンタクトセンターシェア、市場規模推移、市場規模予測（2019年-2024年）、主要地域分析（北米、ヨーロッパ、アジア等）、主要国分析（日本、中国、アメリカ等）データなどの情報が含まれています。
・サービスとしてのコンタクトセンターの市場概観
・サービスとしてのコンタクトセンターの企業概要（事業概要、製品種類、販売量、価格、売上、市場シェア等）
・サービスとしてのコンタクトセンターの企業別販売動向、市場シェア、市場集中度、競争動向
・サービスとしてのコンタクトセンターの世界市場規模
・サービスとしてのコンタクトセンターの北米市場分析（アメリカ、カナダ、メキシコ等）
・サービスとしてのコンタクトセンターのアメリカ市場規模推移
・サービスとしてのコンタクトセンターのカナダ市場規模推移
・サービスとしてのコンタクトセンターのメキシコ市場規模推移
・サービスとしてのコンタクトセンターのヨーロッパ市場分析（ドイツ、イギリス、ロシア、フランス、イタリア等）
・サービスとしてのコンタクトセンターのドイツ市場規模推移
・サービスとしてのコンタクトセンターのイギリス市場規模推移
・サービスとしてのコンタクトセンターのロシア市場規模推移
・サービスとしてのコンタクトセンターのアジア太平洋市場分析（日本、中国、韓国、インド、東南アジア等）
・サービスとしてのコンタクトセンターの日本市場規模推移
・サービスとしてのコンタクトセンターの中国市場規模推移
・サービスとしてのコンタクトセンターの韓国市場規模推移
・サービスとしてのコンタクトセンターのインド市場規模推移
・サービスとしてのコンタクトセンターの東南アジア市場規模推移
・サービスとしてのコンタクトセンターの南米市場分析（ブラジル、アルゼンチン等）
・サービスとしてのコンタクトセンターの中東・アフリカ市場分析（サウジアラビア、UAE、南アフリカ等）
・サービスとしてのコンタクトセンターの種類別分析/販売量、売上、市場シェア（オンショアアウトソーシング、オフショアアウトソーシング）
・サービスとしてのコンタクトセンターの用途別分析/市場規模（テレコムとIT、BFSI、ヘルスケアとライフサイエンス、政府と公共、小売と消費財、その他）
・サービスとしてのコンタクトセンターの市場予測2019年-2024年（地域別予測、種類別予測、用途別予測）
・サービスとしてのコンタクトセンターの販売チャネル・代理店・貿易業者・ディーラー分析

【レポートの概要】

Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but there are key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their contact center requirements include: • Automatic call distribution (ACD) and interactive voice response (IVR). • Universal routing and queuing of voice and internet channels • A chatbot capability to support self-service and assisted-service interactions and transactions. • Proactive contact, including outbound dialing and SMS, as well as push text and email notifications. • Access to customer data • Support for virtual operations, remote agents and subject matter expets • Customer relationship tracking, management applications and operational support applications.

Scope of the Report:
The global Contact Center as a Service market is valued at xx million USD in 2018 and is expected to reach xx million USD by the end of 2024, growing at a CAGR of xx% between 2019 and 2024.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Contact Center as a Service.
Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
This report studies the Contact Center as a Service market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Contact Center as a Service market by product type and applications/end industries.

Market Segment by Companies, this report covers
Five9
inContact
Talkdesk
Genesys
8×8
NewVoiceMedia
Serenova
Connect First
Noble Systems
Cisco (BroadSoft)
Evolve IP
Nuance
Talkdesk
Genesys
NewVoiceMedia
Content Guru
Puzzel (Intelecom)
Orange Business
Services
Capgemini
BT

Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers
Onshore Outsourcing
Offshore Outsourcing

Market Segment by Applications, can be divided into
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others

【レポートの目次】

Table of Contents

1 Contact Center as a Service Market Overview
1.1 Product Overview and Scope of Contact Center as a Service
1.2 Classification of Contact Center as a Service by Types
1.2.1 Global Contact Center as a Service Revenue Comparison by Types (2019-2024)
1.2.2 Global Contact Center as a Service Revenue Market Share by Types in 2018
1.2.3 Onshore Outsourcing
1.2.4 Offshore Outsourcing
1.3 Global Contact Center as a Service Market by Application
1.3.1 Global Contact Center as a Service Market Size and Market Share Comparison by Applications (2014-2024)
1.3.2 Telecom & IT
1.3.3 BFSI
1.3.4 Healthcare & Life Sciences
1.3.5 Government & Public
1.3.6 Retail & Consumer Goods
1.3.7 Others
1.4 Global Contact Center as a Service Market by Regions
1.4.1 Global Contact Center as a Service Market Size (Million USD) Comparison by Regions (2014-2024)
1.4.1 North America (USA, Canada and Mexico) Contact Center as a Service Status and Prospect (2014-2024)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Contact Center as a Service Status and Prospect (2014-2024)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Contact Center as a Service Status and Prospect (2014-2024)
1.4.4 South America (Brazil, Argentina, Colombia) Contact Center as a Service Status and Prospect (2014-2024)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Contact Center as a Service Status and Prospect (2014-2024)
1.5 Global Market Size of Contact Center as a Service (2014-2024)
2 Manufacturers Profiles
2.1 Five9
2.1.1 Business Overview
2.1.2 Contact Center as a Service Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Five9 Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.2 inContact
2.2.1 Business Overview
2.2.2 Contact Center as a Service Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 inContact Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.3 Talkdesk
2.3.1 Business Overview
2.3.2 Contact Center as a Service Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Talkdesk Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.4 Genesys
2.4.1 Business Overview
2.4.2 Contact Center as a Service Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Genesys Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.5 8×8
2.5.1 Business Overview
2.5.2 Contact Center as a Service Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 8×8 Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.6 NewVoiceMedia
2.6.1 Business Overview
2.6.2 Contact Center as a Service Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 NewVoiceMedia Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.7 Serenova
2.7.1 Business Overview
2.7.2 Contact Center as a Service Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Serenova Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.8 Connect First
2.8.1 Business Overview
2.8.2 Contact Center as a Service Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Connect First Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.9 Noble Systems
2.9.1 Business Overview
2.9.2 Contact Center as a Service Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Noble Systems Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.10 Cisco (BroadSoft)
2.10.1 Business Overview
2.10.2 Contact Center as a Service Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Cisco (BroadSoft) Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.11 Evolve IP
2.11.1 Business Overview
2.11.2 Contact Center as a Service Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 Evolve IP Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.12 Nuance
2.12.1 Business Overview
2.12.2 Contact Center as a Service Type and Applications
2.12.2.1 Product A
2.12.2.2 Product B
2.12.3 Nuance Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.13 Talkdesk
2.13.1 Business Overview
2.13.2 Contact Center as a Service Type and Applications
2.13.2.1 Product A
2.13.2.2 Product B
2.13.3 Talkdesk Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.14 Genesys
2.14.1 Business Overview
2.14.2 Contact Center as a Service Type and Applications
2.14.2.1 Product A
2.14.2.2 Product B
2.14.3 Genesys Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.15 NewVoiceMedia
2.15.1 Business Overview
2.15.2 Contact Center as a Service Type and Applications
2.15.2.1 Product A
2.15.2.2 Product B
2.15.3 NewVoiceMedia Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.16 Content Guru
2.16.1 Business Overview
2.16.2 Contact Center as a Service Type and Applications
2.16.2.1 Product A
2.16.2.2 Product B
2.16.3 Content Guru Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.17 Puzzel (Intelecom)
2.17.1 Business Overview
2.17.2 Contact Center as a Service Type and Applications
2.17.2.1 Product A
2.17.2.2 Product B
2.17.3 Puzzel (Intelecom) Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.18 Orange Business
2.18.1 Business Overview
2.18.2 Contact Center as a Service Type and Applications
2.18.2.1 Product A
2.18.2.2 Product B
2.18.3 Orange Business Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.19 Services
2.19.1 Business Overview
2.19.2 Contact Center as a Service Type and Applications
2.19.2.1 Product A
2.19.2.2 Product B
2.19.3 Services Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.20 Capgemini
2.20.1 Business Overview
2.20.2 Contact Center as a Service Type and Applications
2.20.2.1 Product A
2.20.2.2 Product B
2.20.3 Capgemini Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
2.21 BT
2.21.1 Business Overview
2.2.2 Contact Center as a Service Type and Applications
2.21.2.1 Product A
2.21.2.2 Product B
2.21.3 BT Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
3 Global Contact Center as a Service Market Competition, by Players
3.1 Global Contact Center as a Service Revenue and Share by Players (2014-2019)
3.2 Market Concentration Rate
3.2.1 Top 5 Contact Center as a Service Players Market Share
3.2.2 Top 10 Contact Center as a Service Players Market Share
3.3 Market Competition Trend
4 Global Contact Center as a Service Market Size by Regions
4.1 Global Contact Center as a Service Revenue and Market Share by Regions
4.2 North America Contact Center as a Service Revenue and Growth Rate (2014-2019)
4.3 Europe Contact Center as a Service Revenue and Growth Rate (2014-2019)
4.4 Asia-Pacific Contact Center as a Service Revenue and Growth Rate (2014-2019)
4.5 South America Contact Center as a Service Revenue and Growth Rate (2014-2019)
4.6 Middle East and Africa Contact Center as a Service Revenue and Growth Rate (2014-2019)
5 North America Contact Center as a Service Revenue by Countries
5.1 North America Contact Center as a Service Revenue by Countries (2014-2019)
5.2 USA Contact Center as a Service Revenue and Growth Rate (2014-2019)
5.3 Canada Contact Center as a Service Revenue and Growth Rate (2014-2019)
5.4 Mexico Contact Center as a Service Revenue and Growth Rate (2014-2019)
6 Europe Contact Center as a Service Revenue by Countries
6.1 Europe Contact Center as a Service Revenue by Countries (2014-2019)
6.2 Germany Contact Center as a Service Revenue and Growth Rate (2014-2019)
6.3 UK Contact Center as a Service Revenue and Growth Rate (2014-2019)
6.4 France Contact Center as a Service Revenue and Growth Rate (2014-2019)
6.5 Russia Contact Center as a Service Revenue and Growth Rate (2014-2019)
6.6 Italy Contact Center as a Service Revenue and Growth Rate (2014-2019)
7 Asia-Pacific Contact Center as a Service Revenue by Countries
7.1 Asia-Pacific Contact Center as a Service Revenue by Countries (2014-2019)
7.2 China Contact Center as a Service Revenue and Growth Rate (2014-2019)
7.3 Japan Contact Center as a Service Revenue and Growth Rate (2014-2019)
7.4 Korea Contact Center as a Service Revenue and Growth Rate (2014-2019)
7.5 India Contact Center as a Service Revenue and Growth Rate (2014-2019)
7.6 Southeast Asia Contact Center as a Service Revenue and Growth Rate (2014-2019)
8 South America Contact Center as a Service Revenue by Countries
8.1 South America Contact Center as a Service Revenue by Countries (2014-2019)
8.2 Brazil Contact Center as a Service Revenue and Growth Rate (2014-2019)
8.3 Argentina Contact Center as a Service Revenue and Growth Rate (2014-2019)
8.4 Colombia Contact Center as a Service Revenue and Growth Rate (2014-2019)
9 Middle East and Africa Revenue Contact Center as a Service by Countries
9.1 Middle East and Africa Contact Center as a Service Revenue by Countries (2014-2019)
9.2 Saudi Arabia Contact Center as a Service Revenue and Growth Rate (2014-2019)
9.3 UAE Contact Center as a Service Revenue and Growth Rate (2014-2019)
9.4 Egypt Contact Center as a Service Revenue and Growth Rate (2014-2019)
9.5 Nigeria Contact Center as a Service Revenue and Growth Rate (2014-2019)
9.6 South Africa Contact Center as a Service Revenue and Growth Rate (2014-2019)
10 Global Contact Center as a Service Market Segment by Type
10.1 Global Contact Center as a Service Revenue and Market Share by Type (2014-2019)
10.2 Global Contact Center as a Service Market Forecast by Type (2019-2024)
10.3 Onshore Outsourcing Revenue Growth Rate (2014-2024)
10.4 Offshore Outsourcing Revenue Growth Rate (2014-2024)
11 Global Contact Center as a Service Market Segment by Application
11.1 Global Contact Center as a Service Revenue Market Share by Application (2014-2019)
11.2 Contact Center as a Service Market Forecast by Application (2019-2024)
11.3 Telecom & IT Revenue Growth (2014-2019)
11.4 BFSI Revenue Growth (2014-2019)
11.5 Healthcare & Life Sciences Revenue Growth (2014-2019)
11.6 Government & Public Revenue Growth (2014-2019)
11.7 Retail & Consumer Goods Revenue Growth (2014-2019)
11.8 Others Revenue Growth (2014-2019)
12 Global Contact Center as a Service Market Size Forecast (2019-2024)
12.1 Global Contact Center as a Service Market Size Forecast (2019-2024)
12.2 Global Contact Center as a Service Market Forecast by Regions (2019-2024)
12.3 North America Contact Center as a Service Revenue Market Forecast (2019-2024)
12.4 Europe Contact Center as a Service Revenue Market Forecast (2019-2024)
12.5 Asia-Pacific Contact Center as a Service Revenue Market Forecast (2019-2024)
12.6 South America Contact Center as a Service Revenue Market Forecast (2019-2024)
12.7 Middle East and Africa Contact Center as a Service Revenue Market Forecast (2019-2024)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source

List of Tables and Figures

Figure Contact Center as a Service Picture
Table Product Specifications of Contact Center as a Service
Table Global Contact Center as a Service and Revenue (Million USD) Market Split by Product Type
Figure Global Contact Center as a Service Revenue Market Share by Types in 2018
Figure Onshore Outsourcing Picture
Figure Offshore Outsourcing Picture
Table Global Contact Center as a Service Revenue (Million USD) by Application (2014-2024)
Figure Contact Center as a Service Revenue Market Share by Applications in 2018
Figure Telecom & IT Picture
Figure BFSI Picture
Figure Healthcare & Life Sciences Picture
Figure Government & Public Picture
Figure Retail & Consumer Goods Picture
Figure Others Picture
Table Global Market Contact Center as a Service Revenue (Million USD) Comparison by Regions 2014-2024
Figure North America Contact Center as a Service Revenue (Million USD) and Growth Rate (2014-2024)
Figure Europe Contact Center as a Service Revenue (Million USD) and Growth Rate (2014-2024)
Figure Asia-Pacific Contact Center as a Service Revenue (Million USD) and Growth Rate (2014-2024)
Figure South America Contact Center as a Service Revenue (Million USD) and Growth Rate (2014-2024)
Figure Middle East and Africa Contact Center as a Service Revenue (Million USD) and Growth Rate (2014-2024)
Figure Global Contact Center as a Service Revenue (Million USD) and Growth Rate (2014-2024)
Table Five9 Basic Information, Manufacturing Base and Competitors
Table Five9 Contact Center as a Service Type and Applications
Table Five9 Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table inContact Basic Information, Manufacturing Base and Competitors
Table inContact Contact Center as a Service Type and Applications
Table inContact Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Talkdesk Basic Information, Manufacturing Base and Competitors
Table Talkdesk Contact Center as a Service Type and Applications
Table Talkdesk Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Genesys Basic Information, Manufacturing Base and Competitors
Table Genesys Contact Center as a Service Type and Applications
Table Genesys Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table 8x8 Basic Information, Manufacturing Base and Competitors
Table 8x8 Contact Center as a Service Type and Applications
Table 8x8 Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table NewVoiceMedia Basic Information, Manufacturing Base and Competitors
Table NewVoiceMedia Contact Center as a Service Type and Applications
Table NewVoiceMedia Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Serenova Basic Information, Manufacturing Base and Competitors
Table Serenova Contact Center as a Service Type and Applications
Table Serenova Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Connect First Basic Information, Manufacturing Base and Competitors
Table Connect First Contact Center as a Service Type and Applications
Table Connect First Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Noble Systems Basic Information, Manufacturing Base and Competitors
Table Noble Systems Contact Center as a Service Type and Applications
Table Noble Systems Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Cisco (BroadSoft) Basic Information, Manufacturing Base and Competitors
Table Cisco (BroadSoft) Contact Center as a Service Type and Applications
Table Cisco (BroadSoft) Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Evolve IP Basic Information, Manufacturing Base and Competitors
Table Evolve IP Contact Center as a Service Type and Applications
Table Evolve IP Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Nuance Basic Information, Manufacturing Base and Competitors
Table Nuance Contact Center as a Service Type and Applications
Table Nuance Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Talkdesk Basic Information, Manufacturing Base and Competitors
Table Talkdesk Contact Center as a Service Type and Applications
Table Talkdesk Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Genesys Basic Information, Manufacturing Base and Competitors
Table Genesys Contact Center as a Service Type and Applications
Table Genesys Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table NewVoiceMedia Basic Information, Manufacturing Base and Competitors
Table NewVoiceMedia Contact Center as a Service Type and Applications
Table NewVoiceMedia Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Content Guru Basic Information, Manufacturing Base and Competitors
Table Content Guru Contact Center as a Service Type and Applications
Table Content Guru Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Puzzel (Intelecom) Basic Information, Manufacturing Base and Competitors
Table Puzzel (Intelecom) Contact Center as a Service Type and Applications
Table Puzzel (Intelecom) Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Orange Business Basic Information, Manufacturing Base and Competitors
Table Orange Business Contact Center as a Service Type and Applications
Table Orange Business Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Services Basic Information, Manufacturing Base and Competitors
Table Services Contact Center as a Service Type and Applications
Table Services Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Capgemini Basic Information, Manufacturing Base and Competitors
Table Capgemini Contact Center as a Service Type and Applications
Table Capgemini Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table BT Basic Information, Manufacturing Base and Competitors
Table BT Contact Center as a Service Type and Applications
Table BT Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
Table Global Contact Center as a Service Revenue (Million USD) by Players (2014-2019)
Table Global Contact Center as a Service Revenue Share by Players (2014-2019)
Figure Global Contact Center as a Service Revenue Share by Players in 2017
Figure Global Contact Center as a Service Revenue Share by Players in 2018
Figure Global Top 5 Players Contact Center as a Service Revenue Market Share in 2018
Figure Global Top 10 Players Contact Center as a Service Revenue Market Share in 2018
Figure Global Contact Center as a Service Revenue (Million USD) and Growth Rate (%) (2014-2019)
Table Global Contact Center as a Service Revenue (Million USD) by Regions (2014-2019)
Table Global Contact Center as a Service Revenue Market Share by Regions (2014-2019)
Figure Global Contact Center as a Service Revenue Market Share by Regions (2014-2019)
Figure Global Contact Center as a Service Revenue Market Share by Regions in 2018
Figure North America Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure Europe Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure Asia-Pacific Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure South America Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure Middle East and Africa Contact Center as a Service Revenue and Growth Rate (2014-2019)
Table North America Contact Center as a Service Revenue by Countries (2014-2019)
Table North America Contact Center as a Service Revenue Market Share by Countries (2014-2019)
Figure North America Contact Center as a Service Revenue Market Share by Countries (2014-2019)
Figure North America Contact Center as a Service Revenue Market Share by Countries in 2018
Figure USA Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure Canada Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure Mexico Contact Center as a Service Revenue and Growth Rate (2014-2019)
Table Europe Contact Center as a Service Revenue (Million USD) by Countries (2014-2019)
Figure Europe Contact Center as a Service Revenue Market Share by Countries (2014-2019)
Figure Europe Contact Center as a Service Revenue Market Share by Countries in 2018
Figure Germany Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure UK Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure France Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure Russia Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure Italy Contact Center as a Service Revenue and Growth Rate (2014-2019)
Table Asia-Pacific Contact Center as a Service Revenue (Million USD) by Countries (2014-2019)
Figure Asia-Pacific Contact Center as a Service Revenue Market Share by Countries (2014-2019)
Figure Asia-Pacific Contact Center as a Service Revenue Market Share by Countries in 2018
Figure China Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure Japan Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure Korea Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure India Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure Southeast Asia Contact Center as a Service Revenue and Growth Rate (2014-2019)
Table South America Contact Center as a Service Revenue by Countries (2014-2019)
Table South America Contact Center as a Service Revenue Market Share by Countries (2014-2019)
Figure South America Contact Center as a Service Revenue Market Share by Countries (2014-2019)
Figure South America Contact Center as a Service Revenue Market Share by Countries in 2018
Figure Brazil Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure Argentina Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure Colombia Contact Center as a Service Revenue and Growth Rate (2014-2019)
Table Middle East and Africa Contact Center as a Service Revenue (Million USD) by Countries (2014-2019)
Table Middle East and Africa Contact Center as a Service Revenue Market Share by Countries (2014-2019)
Figure Middle East and Africa Contact Center as a Service Revenue Market Share by Countries (2014-2019)
Figure Middle East and Africa Contact Center as a Service Revenue Market Share by Countries in 2018
Figure Saudi Arabia Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure UAE Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure Egypt Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure Nigeria Contact Center as a Service Revenue and Growth Rate (2014-2019)
Figure South Africa Contact Center as a Service Revenue and Growth Rate (2014-2019)
Table Global Contact Center as a Service Revenue (Million USD) by Type (2014-2019)
Table Global Contact Center as a Service Revenue Share by Type (2014-2019)
Figure Global Contact Center as a Service Revenue Share by Type (2014-2019)
Figure Global Contact Center as a Service Revenue Share by Type in 2019
Table Global Contact Center as a Service Revenue Forecast by Type (2019-2024)
Figure Global Contact Center as a Service Market Share Forecast by Type (2019-2024)
Figure Global Onshore Outsourcing Revenue Growth Rate (2014-2019)
Figure Global Offshore Outsourcing Revenue Growth Rate (2014-2019)
Table Global Contact Center as a Service Revenue by Application (2014-2019)
Table Global Contact Center as a Service Revenue Share by Application (2014-2019)
Figure Global Contact Center as a Service Revenue Share by Application (2014-2019)
Figure Global Contact Center as a Service Revenue Share by Application in 2019
Table Global Contact Center as a Service Revenue Forecast by Application (2019-2024)
Figure Global Contact Center as a Service Market Share Forecast by Application (2019-2024)
Figure Global Telecom & IT Revenue Growth Rate (2014-2019)
Figure Global BFSI Revenue Growth Rate (2014-2019)
Figure Global Healthcare & Life Sciences Revenue Growth Rate (2014-2019)
Figure Global Government & Public Revenue Growth Rate (2014-2019)
Figure Global Retail & Consumer Goods Revenue Growth Rate (2014-2019)
Figure Global Others Revenue Growth Rate (2014-2019)
Figure Global Contact Center as a Service Revenue (Million USD) and Growth Rate Forecast (2019-2024)
Table Global Contact Center as a Service Revenue (Million USD) Forecast by Regions (2019-2024)
Figure Global Contact Center as a Service Revenue Market Share Forecast by Regions (2019-2024)
Figure North America Contact Center as a Service Revenue Market Forecast (2019-2024)
Figure Europe Contact Center as a Service Revenue Market Forecast (2019-2024)
Figure Asia-Pacific Contact Center as a Service Revenue Market Forecast (2019-2024)
Figure South America Contact Center as a Service Revenue Market Forecast (2019-2024)
Figure Middle East and Africa Contact Center as a Service Revenue Market Forecast (2019-2024)

【掲載企業】

Five9、inContact、Talkdesk、Genesys、8x8、NewVoiceMedia、Serenova、Connect First、Noble Systems、Cisco (BroadSoft)、Evolve IP、Nuance、Talkdesk、Genesys、NewVoiceMedia、Content Guru、Puzzel (Intelecom)、Orange Business、Services、Capgemini、BT、

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